Privacy Policy

1. Information we collect

Information you give us

• Account details: your name, email address, phone and WhatsApp numbers, password (stored only as a secure hash by our authentication provider), preferred language, account type (personal or business), business name, bio and optional profile photo or logo.
• Social sign-in: if you sign in with Google or Apple we receive your name and email address (and, from Google, your profile photo). With Apple you may choose to hide your email.
• Listings: section and category, title and description, price and currency, details specific to the section (for example make, model and mileage for cars; rooms and area for real estate), governorate, city, an optional map location, photos and the contact numbers you add. Photos are compressed and their EXIF metadata (including GPS data) is removed on your device before upload.
• Wanted requests and quotes: what you ask for, where and when, an optional budget, and the quotes providers send in reply.
• Bookings: the dates or time slot, the note and the contact number you add to a booking request.
• Chat messages you exchange with other users in the app, including any photos you send.
• Ratings and reviews you write about other users.
• Reports and messages: reports you send about listings, requests or users, and what you send through Contact Us or an account deletion request.

Information collected automatically

• Location (only if you allow it): your device location while you use the app, to show listings near you on the map and to pin your listing. We do not collect location in the background, and the app works without it.
• Listing views, taps and favourites: counted to show owners how their listings perform.
• Ad views and taps: the promoted ads in the app are chosen by our team; we count how often each is shown and tapped, in total. No advertising network or tracker is used.
• Device token: a push-notification token for your device, removed when you sign out.
• Technical data: our servers and providers process your IP address and basic device and request information to deliver the service and keep it secure.

We do not sell your personal information.

2. How we use information

• To create and run your account and sign you in.
• To publish your listings and requests after our team reviews them, and to remove content that breaks our Terms.
• To deliver chat messages, quotes and booking requests between users.
• To show listings near you when you allow location.
• To send the notifications the service relies on: new messages, quotes, bookings, listing and request approvals, matches for saved searches, and for our team, new content to review and reports.
• To answer your messages and requests.
• To prevent fraud, spam and abuse, and to keep the service secure. When a conversation is reported, our team may read it to handle the report.
• To understand how the app is used and improve it.

3. What other users see

When you publish a listing or request, its details and photos, governorate, city, map location (if you set one), your display or business name, profile photo, bio, ratings and the contact numbers you add are public. Chat messages are seen only by the people in the conversation. A booking request is seen by you and the listing owner. Your email address and the phone number on your account are never shown to other users unless you add them yourself.

4. Service providers we share data with

We share information only with providers who help us run 963, and only as needed:

• Supabase: database, authentication and file storage (hosts account data, listings, messages and photos).
• Google Firebase Cloud Messaging and Apple Push Notification service: delivering push notifications.
• Google and Apple: only if you choose to sign in with them.
• Map tile provider: when you open a map, map images are loaded from the provider, which receives your IP address and the map area shown.

When you tap Call or WhatsApp, your phone app or WhatsApp opens and their own privacy terms apply. We may also disclose information if required by law or to protect the rights and safety of our users.

5. International transfers

Our providers may process data on servers outside your country (our database is hosted in the European Union). We rely on providers that apply industry-standard safeguards.

6. Retention

• Account data is kept while your account is active.
• Listings and requests stay until you delete them or their duration ends; ended, sold or rented-out listings are hidden from the public but kept in your account until you delete them.
• Chat messages are kept while both accounts exist. When you delete your account, your messages are deleted.
• When you delete your account, your profile, listings, requests, quotes, bookings, messages, photos, favourites, saved searches, notifications and device tokens are permanently deleted. Reviews you wrote are deleted. Messages you sent to our support team may be kept, no longer linked to your account, only as long as needed to handle them or as required by law.
• Backups maintained by our providers are overwritten on their regular schedule.

7. Your rights and choices

• Access and correct: view and edit your profile, listings and requests in the app at any time.
• Delete: delete individual listings or requests at any time, or your entire account from Profile → Settings → Delete account, or through our account deletion page.
• Location: allow or deny it in the app or your device settings.
• Notifications: turn push notifications off in your device settings.
• For any other request about your data, contact us.

8. Security

Data is sent over encrypted connections (HTTPS), and access to it is restricted by row-level security rules so users can only read and change what they are allowed to. No system is perfectly secure, so please use a strong, unique password and never share sign-in codes.

9. Children

963 is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. We will change the “Last updated” date above, and for significant changes we will notify you in the app.

11. Contact

963 is provided by Mohamad Anas Yagop (L7 Techs), who is responsible for your data. Questions about this policy? Email level7techs@gmail.com or use the Contact Us page.